SCOTT LAKE MAINTENANCE COMPANY
WATER SYSTEM RULES AND REGULATIONS
- PREAMBLE: The Scott Lake Maintenance Company, Inc., a Washington State corporation, and their authorized agent, shall at all times strive to operate the Scott Lake Water Supply System, State ID# 768676, in compliance with State Board of Health Water System Regulations (WAC 248-54), Department of Ecology Ground Water Codes (RCW 909.44) and to parallel applicable customer service practices permitted by the Washington Utilities and Transportation Commission rules relating to water companies (WAC 480-110).
- DEFINITIONS:UTILITY: Scott Lake Maintenance Company, Inc. or its authorized agent.
CUSTOMER: Any person, partnership, firm, corporation, association, municipality, cooperative, organization, government agency, etc., that is a property owner of the plotted area of the Scott Lake development that obtains water from the Utility.
BOARD OF TRUSTEES: The elected Board of Trustees of the Scott Lake Maintenance Company.
RATES: The Utility shall establish a monthly fee for access to the availability of water and/or a fee for consumptive use of water. Customers will be given thirty (30) days notice of any change in rates. The Utility shall keep an adequate record of such notice.
The basic rate for water service shall be $22.00 every month. The basic rate provides water customers with 2,000 cubic feet of water consumption in a two month period. There shall be an additional charge of $1.00 per 100 cubic feet from 2,001 to 3,000 cubic feet. For water use exceeding 3,000 cubic feet, there will be an additional charge of $1.50 per hundred cubic feet.
REPLACEMENT RESERVE: The Replacement Reserve assessment of $10.00 per month was adopted by the Board of Trustees in order to provide the funds necessary to be able to replace all of the components of the water system as needed. According to the last updated Water System Plan, each component has been estimated for cost replacement and the replacement cost of the entire water system was $1,748,500 (see Water System Plan dated 12/26/07). When that amount has been collected, the Replacement Reserve assessment can be discontinued at the discretion of the Board of Trustees. It may be necessary to update the water system replacement cost before discontinuing the Replacement Reserve assessments.
- INSTALLATION CONNECTIONS: An installation charge for a service connection will be payable upon application for water service. An installation charge of $650.00 for a service connection will be payable upon application for water service.
- SHUT-OFFS: When a Customer requests a vacation shut-off or water is shut off for a delinquent account, a service restoration fee will be charged. In order to avoid confusion as to whether a shut-off has been requested, it shall be the responsibility of the Customer to request that their meter be locked shut by the Scott Lake Maintenance Co. The service restoration fee shall be $25.00 and it will be the Customer’s responsibility to advise the company of the exact date that they wish to have their water service restored.Customers who request the temporary shut-off of their water service for vacations or periodic travel shall continue to be billed for, and responsible for, payment of the Replacement Reserve charge on a regular basis. Property owners who vacate their residential units for any reason shall continue to be billed for the Replacement Reserve charge until their properties are sold.
- BILLING SCHEDULE: Bills are on a monthly basis payable at the Utility office or by mail and are due upon receipt or before the due date provided in the billings.
- DELINQUENT ACCOUNTS: Bills are considered delinquent 30 days after monthly statements are mailed.After 30 days, a 2% per month charge will be added to the amount due.
After 90 days a final notice of shut-off will be mailed.
After 120 days, service will be shut off and locked and a lien will be filed against the owner’s property. Hardship cases will be reviewed on an individual basis by the Board of Trustees.
All delinquent accounts will be handled in the same manner, as follows;
As with all other accounts, all monthly billings must be paid in a timely manner, regardless of the amount of the current monthly billing including all charges for water service which may be in excess of the 2,000 cubic feet allowed every two months unless special arrangements have been made with the Board of Trustees.
All holders of an account that is currently delinquent must also pay no less than $100.00 per month toward the amount that is delinquent. This is in addition to the regular monthly rate of $42.00. Failure to do so will result in putting that account on a Water Shut Off list beginning on the first day of the month after the failure to pay occurs.
All accounts that are delinquent and exceed $300.00 may have a lien filed against the home and property and the customer will be required to pay the filing fee for the lien.
- RENTAL HOUSEHOLDS: The landlords (property owners) have full responsibility for the observance of these rules and regulations by their renters. Copies of late notices will be sent to the rental property owners. Property owners are ultimately responsible for all water charges incurred by their renters.
- AVAILABILITY OF INFORMATION: The Utility shall make known to applicants for service and to its Customers such information as is needed to assist them in obtaining adequate and efficient service. Information relating to the rates, rules and regulations of the Utility shall be made available to the Customer upon request at the business office. In addition, each applicant for service and each Customer shall be provided with a copy of these Water Rules and Regulations as enacted and amended.
- APPLICATION FOR SERVICE: Anyone desiring service shall be required to make application in writing, on forms provided by the Utility. An application shall be deemed to be a notice to the Utility that the applicant desires service and is an expression of his willingness to conform to these rules and regulations. The fee for the installation of a water meter is $650.00. Such application shall state clearly the character of service for which applied. Should a prospective Customer use service prior to making application therefore, the Utility shall require said Customer to pay for such service in accordance with the applicable rate schedule including the procedure for delinquent accounts.
- DISCONTINUANCE OF SERVICE BY CUSTOMER: A Customer shall be required to give at least 15 days advance notice to the Utility of the date of his proposed discontinuance of service.
- DISCONTINUANCE OF SERVICE BY UTILITY (REASONS): Service may be discontinued by the Utility for any of the following reasons:(A) For non-payment of bills.
(B) For the use of water for purposes or properties other than that specified in the application.
(C) For willful waste of water through improper or imperfect piping, equipment or otherwise.
(D) When a Customer’s piping or equipment does not meet the Utility’s standards or fails to comply with other applicable codes and regulations.
(E) For tampering with the Utility’s property, including its meters
(F) When the Customer vacates the premises.
(G) For non-payment of any proper charge.
(H) For refusal to comply with requirement (16) below to provide access to premises.
(I) For violations of these rules or of service agreements.
(J) For use of equipment which adversely affects the Utility’s services to its other Customers.
(K) For fraudulent obtaining or use of services. Whenever service is fraudulently obtained or used, the Utility may discontinue service without notice: however, if the Customer shall make immediate payment for such estimated amount of service that has been fraudulently taken and all cost resulting from such fraudulent use, the Utility shall restore such service, subject to conformance to these water rules and regulations by the Customer. If a second offense as to fraudulent obtaining is detected, the Utility may refuse to restore service. The burden of proof of such fraudulent obtaining or use will be upon the Utility. This rule shall not be interpreted as relieving the Customer or other person of civil or criminal responsibility under State law.
- DISCONTINUANCE OF SERVICE BY UTILITY (CONDITIONS): Except in the case of danger to life or property, fraudulent use, or violation of the law, the Utility shall discontinue service only if the following conditions are met, and as otherwise required by (6) above concerning delinquent accounts.(A) Before a disconnection of service the Utility shall make a good faith, bona fide effort to reach the Customer in person or by telephone to advise the Customer of the pending disconnection and the reason therefore. Where telephone contact is elected, at least two attempts to reach a Customer by telephone shall be made during the Utility’s regular business hours. If a business or message telephone number is provided by the Customer, the Utility shall endeavor by that means to reach the Customer if unable to make contact through the Customer’s home telephone. Telephone or personal contact shall not be a substitute for written notice of disconnection as specified below.
(B) The Utility shall provide written notice of disconnection served on the Customer either by mail or, at its option, by personal delivery of the notice to the Customer’s address. If a mailed notice is elected, service shall not be disconnected prior to the eighth business day following mailing of the notice. If personal delivery is elected, disconnection shall not be permitted prior to 5:00 PM of the first business day following delivery. Delivered notice shall be deemed effective if handed to a person of suitable age in the residence. If no person is available to receive notice, notice shall be deemed served if attached to the primary door of the residence or business office at which service is provided.
(C) All notices of delinquency or pending disconnection shall detail procedures pertinent to the situation and provide means by which the Customer can make contact with the Utility to resolve any differences. Except in the case of danger to life or property, no disconnection shall be accomplished on Saturdays or Sundays or legal holidays or any other day on which the Utility cannot restore service on the same or following day.
(D) When a person from the Utility is dispatched to disconnect service, that person shall be approved to accept payment of a delinquent account at the service address if tendered in cash, but shall not be required to dispense change for cash tendered in excess of the amount due or owing. Any excess payment shall be credited to the Customer’s account, subject to a fee to restore service as provided in these rules. Notice of the amount of the fee shall be provided on the disconnect notice.
(E) Service will not be disconnected while a Customer is actively pursuing any bona fide complaint or dispute with the Utility, as provided in (17) below.
(F) Service shall be restored when causes of discontinuance have been remedied and when payment of all proper charges due from the Customer are made to the Utility.
- CUSTOMER SERVICE RESPONSIBILITIES: The Customer shall notify the Utility in advance of all changes in equipment or usage which will materially affect the service to be rendered. Such notice shall be given within a reasonable time to permit the Utility to provide facilities and acquire additional supplies if required. The Customer shall maintain current “Special Service Needs” information with both Scott Lake Maintenance Co. and its operating agent. The Customer shall bear all cost in the change of owned equipment.All non-emergency operations and maintenance requests or complaints by the Customer which require the service of the Utility’s agent or sub-contractor shall be directed to Scott Lake Maintenance Co. for dispatching.
The Customer shall maintain free and unobstructed access to the meter box and shall ensure it is protected from private traffic.
Customers with automatic water sprinkler systems shall install anti-siphoning device or devices between that system and the meter. The Customer shall bear the cost of installation of such devices.
The Customer shall insure sufficient protection of the meter service lines and home plumbing against freezing.
The Customer shall provide and update address and telephone number information necessary for delivery of first class billings and for other important messages. Billing statements and related notices shall be considered delivered if mailed by first class mail to the address of record.
- UTILITY SERVICE RESPONSIBILITIES: The Utility shall install and maintain with its system such equipment as may be necessary to determine the operating characteristics of the system.The Utility shall maintain its plant and system in such condition as will enable it to furnish adequate service.
The Utility shall ensure the protection of the water supply and shall ensure the quality of the water supplied as required by WAC 246-290.
The Utility shall conveniently post telephone numbers to call for certified operators, who will be on call 24 hours a day for direct notification of system emergencies.
The Utility shall avoid leaving dead ends in the distribution system to the extent reasonably possible. Where such dead ends exist, the Utility shall flush them at reasonably frequent intervals to insure satisfactory quality of water to customers.
The Utility shall endeavor to make all reasonable efforts to avoid interruptions of service and, when such interruptions occur, to restore service with a minimum of delay.
When it is necessary for the Utility to make repairs to, or change its facilities, the Utility may, without incurring any liability therefore, interrupt service for such periods as may be reasonably necessary, and in such manner as to minimize the inconvenience to Customers. All Customers and the fire department affected by a scheduled interruption shall be given notifications at least one day in advance if possible, unless an emergency arises.
- SERVICE CONNECTIONS: For the connection of its distribution system to the Customer’s premises, the Utility shall, with exceptions indicated below, furnish and install, at its own expense, the pipes, valves and fittings between its distribution system and the Customer’s property line. Such installation shall be designed as “service connection”. The Utility shall own, maintain and replace, when necessary, the “service connection”.The Utility recommends that private service lines be no less than 160 psi rated 1 inch pipe sized polyethylene for service up to 100 feet long. Larger diameters should be considered for service lengths exceeding 100 feet, but the Utility should be consulted before choosing pipe size for these lengths.
The Utility may make a charge for the “service connection” as filed in the rate schedule. Any connection longer than the width of the street or public highway at the point of connection will not be considered a “service connection”, but will be treated as a distribution extension at a different rate, unless the connection is privately owned, in which case the Utility will connect the Customer’s service with its distribution system treating the connection as a “service connection”.
The Customer shall furnish and install the necessary pipe and fittings to make the connection between the various points of water consumption and the Utility’s “service connection” at the Customer’s property line. Such an installation is designated as the “Customer’s Service”.
METER LOCATION: The meter shall be placed in a suitable meter box located at the Customer’s property line, except when this is not practical. In the latter case, the meter shall be installed upon the Customer’s premises in some convenient place approved by the Utility, where the meter will be at all times accessible for inspection, reading and testing.
- ACCESS TO PREMISES: The Utility shall have the right to enter or leave the premises of the Customer by its authorized personnel or agents at such reasonable hours as may be necessary for meter reading or inspection, the performance of necessary maintenance, testing, installation or removal of property. The Utility shall provide means of identification for those persons required to enter the premises of the Customer.
- COMPLAINTS OR DISPUTES: Any complaint or dispute involving the Utility and the Customer shall be treated in the following manner:(A) Each complaint and dispute received by the Utility shall be investigated promptly as required by the particular case, and the result reported to the applicant or customer. When circumstances indicate the need of corrective action, such action shall be taken as soon as possible.
(B) The Utility shall ensure that personnel engaged in initial contact with a dissatisfied or complaining applicant or Customer shall inform the Customer that if dissatisfied with the decision or the explanation that is provided, the Customer has the right to have that problem considered and acted upon by the Board of Trustees.
(C) Records – The Utility shall keep a record of all complaints. The record shall show the nature and date of the complaint, action taken and the final disposition of the complaint, and shall include all correspondence regarding the complaint. Such records shall be maintained in a suitable place readily available for Board review. All written complaints made to the Utility shall be acknowledged in writing.
- CHARGES AND INSTALLATION: The Utility shall make no charge for furnishing and installing any meter required to determine the charge to be made for water service apart from the “service connection” charge on the rate schedule. All such meters will be maintained and replaced, when necessary, by the Utility without cost to the Customer.The Utility shall have the right to set meters or other devices for the detection and prevention of fraud or waste, without notice to the Customer.
An exemption to the maintenance requirement stated above may be made in those cases where the Utility can prove the meter was injured by hot water from the Customer’s service or where the meter has been broken due to carelessness or negligence of malicious intent on the part of the Customer. The cost of repair or replacement of meters in this situation shall be paid by the Customer.
- RECORDS: All records and reports required by these rules shall be retained on file in the office of the Utility at which records and reports were made, or in such other place as may be specially approved by the Board of Trustees.